Terms & Conditions

Ticket Sales and Entry Conditions:

• Buying Tickets: Purchase tickets online or at the museum.
• Opening Hours: The museum opens at 10am and closes at 3pm, 7 days a week.
• Children under fourteen must always be with an adult.
• Discounts: We offer discounts for full-time students, pensioners, and Health Care Card holders. Please show your card when requested to do so.
• Devonport Residents: To receive free entry, you must present a valid photo ID with Devonport postcode: 7310. 
• Companion Card holders: One companion is admitted free of charge with the presentation of a valid Companion Card.
• Service Animals: Clearly identified, official service animals are welcome.
• Accessibility: Contact us to discuss any access needs you may have.
• Right to refuse: Museum staff can refuse entry to visitors acting contrary to the public good. This includes people under the influence of drugs and/or alcohol. Aggression will not be tolerated.
• Security cameras: CCTV is in use at the museum 24 hours a day.
• Strict Policy on Crime: Individuals engaging in theft or shoplifting will face legal consequences.

Refund and Cancellation Policy:

• Ticket costs are non-refundable. Refunds are issued if the museum cancels an event.
• Notify BSMM promptly if you need to change your booking. We cannot refund payments but can offer alternative dates. 
• We recommend checking our Facebook Page, in relation to unexpected site access changes.

Visitor Liability and Responsibilities:

• Visitors enter at their own risk, the museum is not responsible for loss, damage, or injury unless due to negligence.
• In case of emergency, please follow all safety guidelines and staff instructions.
• The museum is not responsible for lost or stolen belongings.

Amendments:

• The museum may update these terms and conditions at any time. Temporary changes will be announced on our Facebook page. Permanent updates will be posted on our website.